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Honor Student
Posts: 2
Member Since: ‎04-15-2012
Message 1 of 2 (8,261 Views)

how do I turn my HP Truevision web cam on?

HP Pavilion DV7  Naotebook pc

Windows 7


I am trying to talk to my son via Skype but the webcam is not switched on or there is another programme using it, I have never used it from new (6 months). The microphone deos not work either. Can anyone help?

Posts: 15,768
Member Since: ‎04-14-2009
Message 2 of 2 (8,249 Views)

Re: how do I turn my HP Truevision web cam on?

[ Edited ]


Below is an "All things Webcam" Guide.


The first Link is to the "WebCam Troubleshooter" guide that you can use to pin point why your webcam is not working as you expect.


One of the things the guide will mention is the installation of your webcam drivers.  The instructions in the section below under "Download New Driver for your Webcam" are the general instructions for finding your computer's website and the driver for your webcam.  You may not need this step and the information is included only in the event that you get to the point where you think reinstalling the driver would be helpful in your situation.


The webcam software for your notebook’s built in webcam is likely either Cyberlink YouCam or MediaSmart.    Mini Netbooks and ProBooks might come with the ArcSoft Webcam software installed. 


Start > search / type "youcam" or "mediasmart" or “arcsoft” >

(Then)  Select "YouCam" or "MediaSmart Webcam" or “ArcSoft


Below is Help Documentation:

This file will explain how to test the webcam using the different types of software and what to try when you are having problems getting the webcam to work properly.


Webcam Issues in Windows 7


NOTE:  There are links in the document for Vista and XP users.


These documents are intended to help you become familiar with your webcam software.


For those using MediaSmart:

MediaSmart Software Webcam Feature

For YouCam Users:

YouCam Quick Setup

===================================================================== Download New Driver for your Webcam:


If you are having real issues getting your webcam to work, or if you have recently upgraded your Operating System, you may have to reinstall your webcam software.


NOTE:  If all else fails and you cannot find a driver for YOUR Operating System, note that sometimes Vista drivers will install and work on Windows 7.  Vista came first - Windows 7 and Vista remain closely related.  Select Vista as your Operating System, then check for driver availability. 


Go to the top of the HP forum page to Support and Drivers

  • Enter your Computer Model information, and then go to Software and Drivers...
  • Enter your Operating System in the Drop-down menu...  Scroll down
  • Look for category Software - Multimedia
  • Select the appropriate webcam software – if available for your system
  • Save the appropriate *.exe installation package on your computer


NOTE the name and the location - the *.exe file will likely save to "Downloads “

  • Install the Software / Driver installation package:  If you have ‘Admin’ control, you may highlight the package(s) and “double-click” to install, else Right-Click, Select ‘run as Administrator’ and install.

NOTE:  There is sometimes a lot of information at the computer’s website.  Be sure to take an extended look at what’s available.



I hope this helps!

Good Luck!


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