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hp 17 g121 screen turns black

hp pavillion 17 g121
Microsoft Windows 10 (64-bit)

I have a HP pavillion 17-g121, i bought it in March in Walmart and it's refurbished. When i use it to play games, or watch movies there's no problem. But when i'm barely using it goes to a black screen and stays there untill i press the power buttom.  It happens most of the times when i'm reading something or using word.

I don't know how to fix it and it's really anoying. The screen turns black, but ir doesn't turn off, it's like there no image, but still the light is on (idk if it's well written, im from argentina)

Please i need help, i cant return it because im not in the country. I've already looked for virus and malwares, installed drivers and updates, and checked for hardware issues with the hp support assistant and with the UEFI programme 

 

thank you!

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hp 17 g121 screen turns black

Hi @hp17g121,

Thanks for becoming a member of the HP Support Forums. I understand you are having an issue with the screen going blank. I will be glad to help you.

 

Please follow all the step from Sleep and Hibernate Issues (Windows 10, 8) document.

 

Please keep me informed of how things went. 

If you require further assistance, let me know and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! :)

 

Thanks.

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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