07-18-2016 09:33 PM
I have a HP pavillion 17-g121, i bought it in March in Walmart and it's refurbished. When i use it to play games, or watch movies there's no problem. But when i'm barely using it goes to a black screen and stays there untill i press the power buttom. It happens most of the times when i'm reading something or using word.
I don't know how to fix it and it's really anoying. The screen turns black, but ir doesn't turn off, it's like there no image, but still the light is on (idk if it's well written, im from argentina)
Please i need help, i cant return it because im not in the country. I've already looked for virus and malwares, installed drivers and updates, and checked for hardware issues with the hp support assistant and with the UEFI programme
07-19-2016 12:45 PM
Thanks for becoming a member of the HP Support Forums. I understand you are having an issue with the screen going blank. I will be glad to help you.
Please follow all the step from Sleep and Hibernate Issues (Windows 10, 8) document.
Please keep me informed of how things went.
If you require further assistance, let me know and I will gladly do all I can to help you.
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