04-22-2009 02:15 AM
04-22-2009 03:56 AM
**bleep**, that sucks, and ozzy, your right. They need to get this whole situation sorted. Personally I think the Paul Mack that I spoke to was lying to me. I had spoke to him previously when HP lost the laptop twice (yeah thats right, they lost that **bleep** thing twice while it was in their repair centre, and tried to blame me) and give him hell down the phone.
HP, I hope your reading this, you are the worst company EVER. I don't mean that in a blaise way, you truly are the worst company on the planet. You don't give a crap about your customers, but more than happy to take a fortune off of them.
04-22-2009 05:13 AM
04-22-2009 06:22 AM
For what it's worth, I opened the HP Advisor dashboard and re-loaded my BIOS last night. When I rebooted, my display started working again. who knows how long that will last... but it's worth a shot... I have a dv9500 entertainment 17" system... very frustrating....
Do not trust this computer, back up all of your important information, the only reason I even have another dv9200 is a friend of mine had one as a spare, so I just put my hard drives from my bad 9200 and put them into my friends 9200, I told my friend that this one will fail also, it's just a matter of time, at least I have all of my important data off the computer now.
I wrote a letter to Costco, with hope that they could help me, here was the reply
Thank you for your email to Costco Wholesale.
Returns are accepted within 90 days from the date of purchase for the following items: televisions, projectors, computers, cameras, camcorders, iPod/MP3 devices, and cell phones.
Unfortunately, your purchase date is beyond the 90-day window for returns. Please contact the manufacturer for warranty assistance.
Your feedback is very important to us and we take your concerns and comments very seriously regarding our new return policy.
We sincerely appreciate you taking the time to let us know how you feel and hope that you will continue to trust Costco for all of your shopping needs.
Costco Wholesale Corporation
Yeah that was a lot of help...
04-22-2009 06:28 AM
All of my important things have been backed up onto my desktop computer for safe keeping... but thanks for the warning... I got my 9500 at Staples for $600 with a printer during one of their holiday specials. until now, I've loved it.. have had no problems... so I'm hoping that this is all bios or software driver issues that can be resolved at some point.
When the screen went out, I used my external flat screen.. but hate being thethered.... that's why I bought a laptop
04-22-2009 07:29 AM
Wow, I am amazed, this forum keeps geting larger and larger. when is HP going to realize that we are not going to stop complaining about these issues? I read this forum every day or so, and new people just keep adding. the extent of this problem is very extreme and i personally think that HP should do something about this. HP told me a few weeks ago that they were done dealing with me, they told me : NO WARRANTY = NO SERVICE. I told them that it was there fault in the first place that my computer had failed, since they are the people who built the computer with defective parts. HP keeps telling me that the nvidia 8600gs isnt defective, and we all know otherwise. They obiviously know how to con you out of money, that is the only assumption that i can come up with. i know that there are a few hundred people who post there problems on this forum, but think about it, there has to be thousands of defective computers. i have a nice looking computer, that doesnt work, and trust me, i didnt buy the computer to look nice.
HP gave me the run around for weeks just to inform me that they WERE NOT going to do anything. Well you know what i think?........ yeah you do. this is a bunch of bolgna, i love my useless computer, at least it keeps my papers from blowing away while im working outside. the new formula is: NO WARRANTY = NO SERVICE = VERY UNHAPPY CUSTOMERS, which then equals tons of people complaining.
Reliable full of crap, give me my $1600 back, so i can invest it into a better company, who might give me a more reliable computer.
HP THIS COMMENT IS DIRECTED AT YOU
If you dont fix all of these nice peoples problems, then I know alot and i mean alot of people who will never, and i mean never own other HP products in there life, and also there friends family, and others will never own HP products.
Simply put, you are giving yourselves bad names, and if thats what you want thats what you will get.
FIX OUR COMPUTERS
04-22-2009 03:53 PM
I have just confirmed that there is a Class Action Suit and a Judge has determined the primary team. HP should of stepped up!
Who is the Class Action through, I looked up a few and 1 has to do with the power connector, if there is a new class action that will cover our GPU issues, let us all know so we can get signed up with it.
04-22-2009 11:55 PM
Hey there I got a generic one - just at any local PC shop , it looks like this http://www.compusb.com/miusb20tosaa.html and has adapters for the hp hard drive - you have to take off the end part on the drive which is easy, and then connect the sata adaptor and connect the power and then you can use it like any usb drive, which is really brillaint! So hope that helps you.
Now I called HP about my 2nd motherboard which was still under the 3 month back to base - and they sent one out the next day, I have installed it and it is working now - butr i will keep you all updated and let you know how it goes after 3 months.
04-23-2009 04:42 AM
04-23-2009 11:25 AM
So called HP again today.... I am actually still on the phone as there is nothing I currently need to focus on. I am actually using this time to document my evidence. So far... 77:00 minutes. ha ha ha I know sad...So I am going to use my other line and get Nvidia on the phone. And then get Nvidia to do a conference call to HP all while I stay on hold on the other line.
Even though my machine has the defective 8600m GeForce chipset in it they said no machines that have the Intel CPU's in them will not be included under the extended warranty.
- Troubleshooting display brightness (Windows8, Windows7 and Widnows Vista)
- HP PCs - Sleep and Hibernate Issues (Windows 10, 8)
- HP PCs - Updating Drivers and Software with Windows Update (Windows 10, 8)
- HP Notebook PCs - Touch Screen Issues (Windows 8)
- HP Notebook PCs - Green Screen and Other Video Playback Issues (Windows 10)