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Tutor
Posts: 4
Member Since: ‎02-07-2009
Message 1 of 1,273 (75,280 Views)

hp dv9500 screen problem

[ Edited ]

heya

i`ve reinstalled vista on hp pavilion dv9500 (service tag says dv9565ea)...instalation went fine - no problems, after first startup of win - there was notice wait windows is starting for the first time....

screen went to the million of white-red-black-blue thin vertical lines after couple of seconds was completely white and changed

slowly through black smears to the entire black screen...

and that`s it

any suggestions?

thanks

Message Edited by Abernolak on 02-07-2009 02:41 AM
Tutor
Posts: 11
Member Since: ‎02-10-2009
Message 2 of 1,273 (75,191 Views)

Re: hp dv9500 screen problem

Sounds like you are another member of the graphics card snafoo.  Many people with HP dv9000 series have had the same problem.  Bad graohics card after about 10-18 months of use.  This calls for a new motherboard. ($350+) Keep in mind that HP will tell you that if it is no longer under warranty its your baby.  I guess the lucky ones are those who encountered these problems before the warranty died.  Good Luck with this one.
Top Student
Posts: 6
Member Since: ‎12-29-2008
Message 3 of 1,273 (75,157 Views)

Re: hp dv9500 screen problem

yes its cooked ! get comfortable because hp dont help on this issue. prove us wrong hp
Intern
Posts: 18
Member Since: ‎02-12-2009
Message 4 of 1,273 (75,004 Views)

Re: hp dv9500 screen problem

I have the same problem with my dv9500. I have an extended warranty, but that does not mean that HP is not responsible for the repairs. Contact HP  1-866-671-7362. The problem is the Nvidia 8m chip and HP is responsible for the repair.
Tutor
Posts: 4
Member Since: ‎02-07-2009
Message 5 of 1,273 (74,989 Views)

Re: hp dv9500 screen problem

thanks guys...laptop is 18 months old so no warranty...i`ll try some service with your suggestion
Top Student
Posts: 7
Member Since: ‎02-12-2009
Message 6 of 1,273 (75,011 Views)

Re: hp dv9500 screen problem

same problem with DV9700, laptop only 1 year and 10 days old. so warranty up by 10 days and HP said tough luck. Even when known issue and other DV9000 series had similar problems. Cost of repairs $400 for motehrboard. I find this unacceptable, what department at HP can we speak with to get these models DV9500, DV9700 added to recall and warranty extended. Any advise greatly appreciated.
Top Student
Posts: 7
Member Since: ‎02-04-2009
Message 7 of 1,273 (74,874 Views)

Re: hp dv9500 screen problem

 

I also have the same problem.  So I called HP once again. 

 

The man told me that the HP engineers have recently started to look into

the problem and a possible recall may happen soon.  If anything, the best

we can do is continually voice this problem as the word seems to be getting

out. 

 

 

Tutor
Posts: 4
Member Since: ‎02-07-2009
Message 8 of 1,273 (74,868 Views)

Re: hp dv9500 screen problem

yeah fecking hp...laptop which cost 1600eu is after 18months useles...never ever hp product...
Tutor
Posts: 19
Member Since: ‎01-15-2009
Message 9 of 1,273 (74,827 Views)

Re: hp dv9500 screen problem

Here is a link to an article I found on problems with NVIDIA graphics chips (there are other links to related articles there):

http://www.theinquirer.net/inquirer/news/703/1028703/nvidia-g84-g86-bad
Intern
Posts: 18
Member Since: ‎02-12-2009
Message 10 of 1,273 (74,904 Views)

Re: hp dv9500 screen problem

Call 1-866-671-7362. This the number to qualify for a free repair. Don't call the support number. The above number is the HP Limited Warranty Service Enhancement. There's hope if you contact HP using this number.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation