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hp envy 13 webcam issues

HP Recommended
HP Envy 13 d008na
Microsoft Windows 10 (64-bit)

Hi guys,

 

The webcam on my laptop works when I open the Youcam app or skype without moving the laptop. But when I try to move the laptop it says webcam not detected. Same thing happens when I touch the black border around the screen. I am guessing its a wire connection issues or something. And HP support does not have techinical support page to contact them. My laptop is still under warranty BTW.

 

Thank you.

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HP Recommended

HP has almost completely moved over to a web-based warranrty service model. You have to start an online support case. 

 

http://h20565.www2.hp.com/portal/site/hpsc/public/scm/home?ac.admitted=1473163150139.1123376534.4928...


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HP Recommended

I am trying to enter the details but it does not work. I am based in the UK. 

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