azmathulla Honor Student
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hp envy m7 j020dx touchscreen diplay problem

hp envy m7 j020dx touch screen
Microsoft Windows 8.1 (64-bit)

Hi,

 

I had bought a refurbished laptop hp envy m7 j020dx from US. after 6 months it is having a display issue.

 

Issue: display is shows white and after some days it started working fine. it repeated oftenly, now i showed to the laptop technician, they said it seems to be the display cable issue. 

 

Now i am india and iam unable to get the display cable. please help me in getting the same.

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HP Support Agent
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hp envy m7 j020dx touchscreen diplay problem

Hi@azmathulla,

 

Thank you for choosing HP Support Forums. Best platform for all sorts of solutions, tips and tweaks to your questions/issues.

 

To have the best experience on HP forum, visit our HP Forums Guide to know more.

 

Touchscreen issues with the PC. Is that right?

 

Thank you for sharing the issue details. I would like to help you.

 

I recommend you try the steps from the link below and check if that fixes the issue.

 

http://hp.care/2eVqKiS

 

Hope this helps. Let me know for more.

 

Happy posting.

 

Resolv_S

 

Glad to help you. I work for HP

Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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Resolv_S
I work on behalf of HP

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