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Posts: 1
Member Since: ‎05-09-2016
Message 1 of 2 (148 Views)

hp envy touchsmart 15 broken hinge/broken fan

Product Name: hp envy touchsmart 15j
Operating System: Microsoft Windows 10 (64-bit)

The left hinge and the plastic began to separate from eachother, and now its so bad that the fan has apparantly stopped working. Will HP fix this problem? If not, I will definitely be looking at a mac or something that wont break just from average use of a laptop.

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Posts: 15,894
Member Since: ‎09-30-2014
Message 2 of 2 (144 Views)

Re: hp envy touchsmart 15 broken hinge/broken fan



I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
Thank you for visiting the HP Support Forum.

I work on behalf of HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation