09-14-2016 01:13 PM
Bought a brand new Envy last Thursday, touchscreen did not work. Called support and they remotely worked on it for a few hours ultimately having to restore to factory settings, still did not work. Exchanged laptop at store yesterday and the touchscreen on this one does not work either.
Per the sales person at the store the touchscreen should work with computer in laptop or tablet mode, is this correct?
Is there a known issue with these that I should choose another model?
Is there something that has to be enabled? I have checked the drivers and all is newest version and enabled.
Thanks for any help.
09-15-2016 09:59 AM
Hey there @Vgeraci,
Welcome to HP forums,
I understand that touch screen is not functioning on your laptop.
Also, you mentioned this is your second laptop and you still have issues with the touchscreen.
Yes, the touchscreen is supported both in tablet and laptop mode.
Please update few drivers mentioned in the link below.
Chipset Driver link: http://ftp.hp.com/pub/softpaq/sp75001-75500/sp75153.exe
Graphics driver link: http://ftp.hp.com/pub/softpaq/sp75001-75500/sp75159.exe
BIOS firmware link: http://ftp.hp.com/pub/softpaq/sp77001-77500/sp77148.exe
If you still have any issues after updating the drivers this could be a hardware issue.
You can contact HP phone support and get assistance accordingly.
Link to contact HP: http://hp.care/2bkTGBQ
Hope to hear from you soon!
Have a great day!
I am an HP Employee