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Student
Posts: 1
Member Since: ‎09-14-2016
Message 1 of 2 (3,824 Views)

hp envy x360 touch screen not working

Product Name: Envy x360 2-in-1 i7 M6-aq005dx
Operating System: Microsoft Windows 10 (64-bit)

Bought a brand new Envy last Thursday, touchscreen did not work.  Called support and they remotely worked on it for a few hours ultimately having to restore to factory settings, still did not work.  Exchanged laptop at store yesterday and the touchscreen on this one does not work either.  

 

Per the sales person at the store the touchscreen should work with computer in laptop or tablet mode, is this correct?

 

Is there a known issue with these that I should choose another model?  

 

Is there something that has to be enabled?  I have checked the drivers and all is newest version and enabled.

 

Thanks for any help.

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HP Support Agent
Posts: 11,144
Member Since: ‎01-29-2014
Message 2 of 2 (3,797 Views)

Re: hp envy x360 touch screen not working

Hey there @Vgeraci,
 
Welcome to HP forums,

I understand that touch screen is not functioning on your laptop.

Also, you mentioned this is your second laptop and you still have issues with the touchscreen.

Yes, the touchscreen is supported both in tablet and laptop mode.

 

Please update few drivers mentioned in the link below.

 

Chipset Driver link: http://ftp.hp.com/pub/softpaq/sp75001-75500/sp75153.exe

Graphics driver link: http://ftp.hp.com/pub/softpaq/sp75001-75500/sp75159.exe

BIOS firmware link: http://ftp.hp.com/pub/softpaq/sp77001-77500/sp77148.exe

 

If you still have any issues after updating the drivers this could be a hardware issue.

You can contact HP phone support and get assistance accordingly.

 

Link to contact HP: http://hp.care/2bkTGBQ

 

Hope to hear from you soon!

Have a great day!                                                                 

MrRobot
I am an HP Employee

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