cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Level 1
7 6 0 0
Message 1 of 13
412
Flag Post

hp pavilion laptop flickering

HP Recommended
HP Pavilion Laptop 15-cs3xxx
Microsoft Windows 10 (64-bit)

I got my HP Pavilion Laptop 15-cs3xxx a couple of months ago and was using it with no problem at all. Then I had my Windows 10 version 2004 update about 10 days ago and since then, whenever I turn on my laptop and log in to windows, the screen starts flickering, sometimes completely blackout. So when I reboot my laptop using the keyboard, it doesn't flicker anymore and works fine and that's how I've been using it for the last couple of days). There were no significant software updates other than the windows updates recently.

 

Edit 1: Windows and all my drivers are up to date according to HPSA and NVIDIA GeForce Experience. I also checked Intel Driver & Support Assistant saying that I have one driver update available but with a warning that says "Installing this Intel generic graphics driver will overwrite any customized driver from your Computer Manufacturer (OEM)" so I haven't installed that.

 

Edit 2: Checked on BIOS and so far seems to work fine. So I'm assuming it's not a hardware issue.

 

Edit 3: Ran SFC scan and it didn't have any integrity violations.

12 REPLIES 12
Highlighted
Level 3
48 28 1 1
Message 2 of 13
Flag Post
HP Recommended

Same issue I also have. I think HP software development team doesn't optimize the video drivers for each and every laptop model. 

New HP laptop aren't good like earlier laptop models. Now all drivers are common for all new 10th gen Intel cpu hp laptop.

Highlighted
Author
Level 1
7 6 0 0
Message 3 of 13
Flag Post
HP Recommended

Please let me know when you solve this issue

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
24,576 24,544 1,632 2,285
Message 4 of 13
Flag Post
HP Recommended

@swlee23

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need the product number of your computer.

 

Follow the steps in the below article to find the product details.

 

https://support.hp.com/us-en/document/c03754824

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

Reply
0 Kudos
Highlighted
Author
Level 1
7 6 0 0
Message 5 of 13
Flag Post
HP Recommended

The product number is 8NM97PA#AB1.

 

I haven't seen it happen again for a while now so not sure if it still has the same problem or not.

 

Thank you.

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
24,576 24,544 1,632 2,285
Message 6 of 13
Flag Post
HP Recommended

@swlee23

 

Thank you for the information.

 

I recommend you check the computer and see if the issue is resolved.

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

Reply
0 Kudos
Highlighted
Author
Level 1
7 6 0 0
Message 7 of 13
Flag Post
HP Recommended

Is there a way I can check that?

 

I'm assuming the issue remains unresolved as I haven't tried anything significant.

 

It didn't happen every time I turned on my laptop when I first discovered it.

 

Thank you

 

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
24,576 24,544 1,632 2,285
Message 8 of 13
Flag Post
HP Recommended

@swlee23

 

To understand whether it is a software or a hardware issue, we can test the display outside the operating system, like we can boot to BIOS and test the display in BIOS screen.

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Reply
0 Kudos
Highlighted
Author
Level 1
7 6 0 0
Message 9 of 13
Flag Post
HP Recommended

This has not been solved yet.

 

As I already mentioned above, each time I checked it in BIOS it was fine.

 

But the flickering doesn't happen every time I boot it so I cannot be 100% sure.

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
24,576 24,544 1,632 2,285
Message 10 of 13
Flag Post
HP Recommended

@swlee23

 

I recommend you install all the windows updates (including optional) and test.

 

Here is how it is done.

 

  1. Select the Start (Windows) button from the bottom-left corner.
  2. Go to settings (gear icon).
  3. Select the Update and Security icon.
  4. Choose Windows Update tab in the sidebar (Circular arrows)
  5. Select Check for updates. If there is an available update, it will begin downloading automatically.

Let me know how it goes.

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

 

 

The_Fossette
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation