hp pavilion laptop flickering

[swlee23]

I got my HP Pavilion Laptop 15-cs3xxx a couple of months ago and was using it with no problem at all. Then I had my Windows 10 version 2004 update about 10 days ago and since then, whenever I turn on my laptop and log in to windows, the screen starts flickering, sometimes completely blackout. So when I reboot my laptop using the keyboard, it doesn't flicker anymore and works fine and that's how I've been using it for the last couple of days). There were no significant software updates other than the windows updates recently.

Edit 1: Windows and all my drivers are up to date according to HPSA and NVIDIA GeForce Experience. I also checked Intel Driver & Support Assistant saying that I have one driver update available but with a warning that says "Installing this Intel generic graphics driver will overwrite any customized driver from your Computer Manufacturer (OEM)" so I haven't installed that.

Edit 2: Checked on BIOS and so far seems to work fine. So I'm assuming it's not a hardware issue.

Edit 3: Ran SFC scan and it didn't have any integrity violations.

[David-91]

Same issue I also have. I think HP software development team doesn't optimize the video drivers for each and every laptop model. 

New HP laptop aren't good like earlier laptop models. Now all drivers are common for all new 10th gen Intel cpu hp laptop.

[swlee23]

Please let me know when you solve this issue

[The_Fossette]

@swlee23

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need the product number of your computer.

Follow the steps in the below article to find the product details.

https://support.hp.com/us-en/document/c03754824

Look forward to hearing from you and you have a great day!

Take care.

Cheers!

[swlee23]

The product number is 8NM97PA#AB1.

I haven't seen it happen again for a while now so not sure if it still has the same problem or not.

Thank you.

[The_Fossette]

@swlee23

Thank you for the information.

I recommend you check the computer and see if the issue is resolved.

If any other questions arise, please feel free to write back to me.

Cheers!

[swlee23]

Is there a way I can check that?

I'm assuming the issue remains unresolved as I haven't tried anything significant.

It didn't happen every time I turned on my laptop when I first discovered it.

Thank you

[The_Fossette]

@swlee23

To understand whether it is a software or a hardware issue, we can test the display outside the operating system, like we can boot to BIOS and test the display in BIOS screen.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[swlee23]

This has not been solved yet.

As I already mentioned above, each time I checked it in BIOS it was fine.

But the flickering doesn't happen every time I boot it so I cannot be 100% sure.

[The_Fossette]

@swlee23

I recommend you install all the windows updates (including optional) and test.

Here is how it is done.

1. Select the Start (Windows) button from the bottom-left corner.
2. Go to settings (gear icon).
3. Select the Update and Security icon.
4. Choose Windows Update tab in the sidebar (Circular arrows)
5. Select Check for updates. If there is an available update, it will begin downloading automatically.

Let me know how it goes.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe