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hp pavilions x360 touchscreen not working

HP Recommended
hp pavillion x360
Microsoft Windows 10 (64-bit)

I was using my computer one day and Windows performed and automatic update and now my touchscreen does not work. The I2C HID Driver has an exclamation point by it, but when i try to fix the driver uninstall or disable it still does not fix the problem. I went through the troubleshooting guide and nothing works. I've also tried through HP Support and still nothing. Very disappointing to have this convertible laptop and not be able to use the main feature o purchased it for because of a technical issue. Please HELP!!!!! Also says there is not pen input for this device which has to be wrong because it is touchscreen capable.

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Hey @demehunt


Thank you for joining in on the HP Support Forums and Welcome! This is a great place to ask questions, find solutions and get help from others in the community! I read your post on the HP Support Forums and wanted to lend a helping hand with the Touchscreen not working after an update in Windows 10.


Have you checked to see if the driver has been disabled?

Have you tried to run the Windows Troubleshooter?

Have you tried to Perform a hard reset?

Have you tried to Perform a touch screen diagnostic test in HP Hardware Diagnostics?

Have you tried to Configure the touch display?

Have you tried to Enable the touch screen driver in Device Manager?


Please follow these steps to see if you can enable the Touchscreen: 

  • Open up the Device Manager
  • Find “Human Interface Devices”
  • Expand “Human Interface Devices”
  • Right-click on “HD-compliant touch screen.”
  • Click “Enable" (if available)
  • Restart your Notebook PC. 

Please follow these instructions and see if they help. 

  • Boot into Safe Mode
  • In the search type Control Panel
  • Click Control Panel
  • Click Programs and Features
  • Click View Installed Updates
  • Click the drop down menu beside Installed On
  • Select the date when these problems started to happen
  • Go to the Updates shown
  • Right Click on the Update
  • Click Uninstall
  • Please uninstall all the updates done on that date. When you are finished, please restart your Notebook twice. 

If this does not seem to change anything, please use the System Restore feature and pick a date that was before the issues started. 


To use System Restore in Windows 10:

  • Go to the Search
  • Type Control Panel
  • Click Control Panel
  • Click System
  • Click System Protection
  • Click System Protection Tab
  • Click System Restore
  • Click Next
  • Choose "Choose a different Restore point"
  • Click Next
  • A box that says "Restore your computer to the state it was in before the selected event" will pop up
  • Choose the event
  • Click Next
  • Click Finish
  • Click Yes to Confirm
  • When the System Restore is finished, you will get a pop up that says it has been completed. 

If you feel this post has helped you, could help others joining in and looking for a solution or you just want to say cheers, please click the Accept as Solution button and/or the Thumbs Up


If you require further assistance, please re-post with the results of the troubleshooting and I would be more than happy to do my best to provide another solution. 


Have a great day!

I work on behalf of HP

Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
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