05-03-2016 03:44 PM
I bought my computer 5 months ago. Got a first issue with the headphone not working. i brought it back and they replace it with a new one. This is in between there 30 days return and replace policy. since then no problem beside the sound on this computer is poor. but i am always working with headphone or bluetooth. The other day i open my computer on the morning and find a little scratch. How can you scratch your computer when you just open it. 5 min after the scratch became a crack and got the bottom left of my computer to the middle top . Then decide to reach HP support to send my computer to repair. Thinking that it is under the warranty. But not !! No warranty for screen damage. This is a defect problem, that HP should cover or recal the computer. They shouldn't leave there customer unhappy with their product and their customer service handling situation. Beside they will charge me 300$ for repair.
This is not fair that some people with the same problem get covered and other not.
This is the last time i buy HP product. Use to love them not anymore. A big company like HP prefer to have people pist of than to take care of them.
05-03-2016 03:48 PM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.