i have an hp stream 11-d010nr with a busted screen im trying to use my tv as a monitor through hdmi

[Richdutt]

My hp stream has busted screen and will not connect to my tv through hdmi what can i do 

[praveen196]

@Richdutt Welcome to HP Community!

I undertsand that you are unable to connect the TV using HDMI cable.

Do not worry. I will try to fix the issue.

Try updating the computer, this will install the latest updates -

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 Install updates using HP Support Assistant

1. In the search box, type, and open HP Support Assistant. 
2. Check for updates. 
3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

Please refer to the below link to troubleshoot the issue.

https://support.hp.com/in-en/document/c01409647

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Richdutt]

I can't see the screen that's why I need to connect it to the tv

[praveen196]

@Richdutt

I understand your concerns.

In that case, I would suggets you contact our phone support and check for the support option. They will help you.

Or you can conatct the local service center for repair.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Have a nice day!!