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raya2708 Top Student
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intel R graphics

hp -Bs0xx
Microsoft Windows 10 (64-bit)

Hi can you help this laptop works fine on microsoft basic display driver 

 

but when intel R hd driver instals i just get a blank screan and i have to go into safe mode and role back to microsoft driver to get laptop runing again 

 

laptop is 14-Bs0xx  cpu is n3710 

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HP Support Agent
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intel R graphics

@raya2708,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you are facing issues with the display driver on your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will the exact model for the computer and the product number.

 

Follow the steps in the below artilce to find the product details.

 

https://support.hp.com/in-en/document/c00033108

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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raya2708 Top Student
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Message 3 of 9
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intel R graphics

Hi there the modle is hp 14bs0xx 

 

the product number is 14A49EA#ABU 

 

thancks for your help 

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raya2708 Top Student
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I have dun all hardware tests posable evry thing passes fine still the same problem

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HP Support Agent
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intel R graphics

@raya2708,

 

Thank you for the information.

 

I recommend you download and install HP support assistant from the below link and install all the updates. HP support assistant will automatically install all the latest drivers available for your computer.

 

https://www8.hp.com/in/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_in/en/any/psg/p...

 

Here is how it is done.

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

  6. Perform any other update management actions as needed.

    • Postpone an update: Click Remind me, and then select a time preference.

    • Delete an available update: Click the Delete icon  to remove the update from the list and record it in the action log.

    • Review updates status: Click Action log below the list to view installed, postponed, or deleted updates.

Let me know how it goes. Awaiting your reply!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Good day! Take care 🙂

 

Cheers!

The_Fossette
I am an HP Employee

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raya2708 Top Student
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Message 6 of 9
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I have dun all this hp suport assistant is all redy instald and working and when assistant instals intel r driver i just get blank screan  i cant get intel display driver to work at all

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HP Support Agent
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@raya2708,

 

It is great to have you back and your patience is greatly appreciated.

 

I recommend you perform a system reset on the computer following the steps in the below artilce and check if it helps.

 

https://support.hp.com/in-en/document/c04742289

 

Let me know how it goes. Awaiting your reply!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Good day! Take care 🙂

 

Cheers!

The_Fossette
I am an HP Employee

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raya2708 Top Student
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Message 8 of 9
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I have tried reseting this pc clean fresh install of windows 10 still not working nuthing seams to help

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HP Support Agent
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@raya2708,

 

It is great to have you back and your patience is greatly appreciated.

 

I recommend you contact HP phone support to further diagnose the issue.

 

Here is how you can get in touch with the phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Good day! Take care 🙂

 

Cheers!

 

The_Fossette
I am an HP Employee

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