01-11-2017 09:09 AM
hey, after i installed my laptop to win 10, my intel graphics 4000 and AMD radeon 8670M stopped working and can update it or what ever with it , picture is so bad without driver, pls help me with it please....
01-11-2017 09:29 AM
Allow me to welcome you to the HP forums!
The Win10 Upgrade tool does a poor job of detecting PCs with multiple graphics chipsets (like yours) and, as a result, is unable to install the proper drivers for those chipsets to work.
Sorry to be the bearer of bad news, but the problem you're up against is that Microsoft only supplies drivers with the most basic functionality, and what you really need for FULL functionality in laptops is the specialized drivers written for the specific hardware found in laptops -- and unfortunately, there are no HP Win10 drivers for your laptop.
However, for MS-supplied drivers that aren't working well, you could consider using HP Win8 drivers -- although there's no guarantee that those drivers will work. Here's the link to the HP Product drivers and software page for Win8 for your PC: http://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-15-e000-Notebook-PC-series/5355006/model...
If that page does not show Win8x when you open it, then click CHANGE and select Windows 8x using the pulldown.
You might have to install the drivers using compatibility mode: http://www.windows10forums.com/articles/compatibility-mode.7/
***Please mark Accept As Solution if my post solved your problem***
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