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daboi132
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it wont let me get to the passcode screen to get into my laptop

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HP Stream 14" Celeron 4GB/64GB Laptop-Brilliant Black
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Okay so once i turn on my laptop its all good the mouse works and the time and date also the airplane mode, ease of access, and the power button but once i click to go to the passcode to screen to get in the background becomes blurry and it wont let me but you can see all the buttons just fine you can also  click them but it wont let me continue. As you can see its fine at this part but then once  i click this happened  as you can see in the small picture that's what happens but once a little time goes by it returns me where the large picture is and before all of this i think i switched it out of s mode or into s mod.
 Screenshot 2021-02-14 at 8.06.33 PM.pngScreenshot 2021-02-14 at 8.10.36 PM.png

Plssss help me 

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WAWood
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@daboi132 

S mode switching is only one way -- out.  So, you could not have switched back into it, once you switched out of it.

 

The background becoming blurry is normal procedure for Windows 10 when you do the login.

 

The images you posted are not showing, so we have no way of knowing what you are talking about in terms of the pictures.

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daboi132
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There it should be showing

and i switched it out of s mode

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WAWood
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@daboi132 

OK, I see the images now but from what you are saying, you get the blurred login screen but then, you don't get any way to login, right?

 

If that is true, your only recourse would be to do a clean reinstall of Windows using external media.

 

Since your PC can not successfully do an internal factory reset, your ways to accomplish this are the following:
- Factory reset using external HP image you make
- Factory reset using external HP image you buy

Each of these is discussed in some detail below ...

---------- Factory reset using external HP image you make ----------
HP provides a Cloud Recovery tool that you can use, together with a 32GB USB stick, to create your on HP reset media.

Here is the link: https://support.hp.com/us-en/document/c06162205

This works the same as the factory reset described above.

---------- Factory reset using external HP image you buy ----------
For those PCs not supported by the Cloud Recovery, in some cases, HP offers Recover Media for sale. This can not be downloaded; instead, it must be ordered from HP.

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities.

In some cases, you may be able to order a USB stick instead of disks.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click &quot;Update&quot;.<br><br>If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the &quot;+&quot; symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Support.

HP contact info: https://support.hp.com/us-en/contact-hp?openCLC=true

If HP no longer carries the media you need, another site you should check for HP Recovery Media is: http://www.computersurgeons.com/

These work the same as the factory reset described above.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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