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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-17-2021 04:52 AM - last edited on ‎06-25-2021 12:20 PM by HP Administrator

HP Recommended
Product: Elitebook 840 G3
Operating System: Microsoft Windows 10 (64-bit)

Hi, does anyone know how to resolve this.

whenever i start my laptop an image will popup  saying DXE UPDATE , COPYING DXE TO HP SECURITY then after a few minutes  it will proceed to windows start page but my keyboard and touchpad are not working. 

 

I've also run some detection tool 

Risk Assessment

Based on the analysis performed by this tool, this system is vulnerable.


Explanation:
The detected version of the Management Engine firmware is considered vulnerable for INTEL-SA-00075.

If Vulnerable, contact your OEM for support and remediation of this system.
For more information, refer to CVE-2017-5689 in the following link: CVE-2017-5689
or the Intel security advisory Intel-SA-00075 in the following link: INTEL-SA-00075

 

can someone help me, this is the only laptop i own and my exams are coming up

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