12-29-2016 10:09 PM
We are experiencing massive amounts of failures within the keyboards of refurbished chromebooks.
Out of roughly 300 units we have had failures of about 50 within 6 months. typically it is the (8) (i) (k) (.) keys that fail.
currently we are having to purchase replacement keyboards at 80$ apiece from the HP parts store.
Are we the only ones experiencing these kinds of issues? I would think that if 20% of units are failing so quickly that HP might have a bad refurbisher or need to recall these units?
12-29-2016 11:44 PM
HP Chromebook - 14-x013dx, Chromebook. I have not tried an external keyboard. It was suggested to take keyboard off and clean. Another suggestion was to use the on-screen keyboard . Any idea how to access it on my model Chromebook ?
12-30-2016 11:22 AM
I think that the On screen keyboard is only a feature on windows, I am not sure if it is on the chromebook to, I would try disconnecting the keyboard and using a external keyboard and see if that works, if it does try reconnecting the keyboard and see if it works alright also, have you tried replacing the keyboard?