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ishan1 Honor Student
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laptop cracked screen

HP ENVY x360 Convertible
Microsoft Windows 10 (64-bit)

I have purchased this envy touch 360 laptop , it has been 10 months initially I used to hear a cracking noise on its hinge and one day when I opened it to find that a crack has appeared on the screen to the place where the lid is used to open. The crack is small and not very deep seems that the upper glass is cracked but the touch of the half screen doesn't work and sometimes it automatically enables the touch pointer.Now i don't know what to do.Kindly help. 

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Provost Provost
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laptop cracked screen

The glass and digitizer needs to be replaced. Are you still under warranty? 

ishan1 Honor Student
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Yes sir its still under warranty period. what should I do .

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Provost Provost
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laptop cracked screen

Where are you located (country)? If in US initiate a support case online:

 

http://h20565.www2.hp.com/portal/site/hpsc/public/scm/home?cc=au&lang=en&ac.admitted=1484677155138.1...

 

 

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ishan1 Honor Student
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laptop cracked screen

 I am from India

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