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kabya Honor Student
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laptop freezes only for seconds and sometime minutes while playing music,high graphic games(FIFA 15)

Pavilion Notebook - 15-ab207tx
Microsoft Windows 10 (64-bit)

Problems:

Regular slow and freezing of laptop for seconds and more while

-playing music on Windows Media Player

-playing games like FIFA 15

-may create buzzing sound of playing music

 

After freezing, I can see full increased rate on DISK perfomance on Task Manager for the interval

while certain increase in CPU performance

and less increase in Memory.

 

 I think maybe there is problem while accessing hard disk data (TOSHIBA MQ01ABD100) or

graphics card driver (due to intel HD Graphics and NVIDIA GEFORCE) or

sound card driver or

(although graphics and sound is working well)

I installed drivers using HP Support Assistant.

 

PRODUCT INFORMATION:

HP Pavilion Notebook

Serial Number:       [Personal Information Removed]

Product Number:   N8L51PA#AKL

Windows 10 Home Single Language 64-bit (upgraded) version 10.0.14393 Build 14393

 

Processor: Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz, 2400 Mhz, 2 Core(s), 4 Logical Processor(s)

BIOS Version/Date Insyde F.80, 14/06/2016

BIOS Mode Legacy

Installed Physical Memory (RAM) 8.00 GB (Samsung 1600MHz)

 

Video:

Graphic Device 1:    Intel(R) HD Graphics 520

Graphic Device 2:    NVIDIA GeForce 940M    

Graphics memory:  4,143 MB

 

Storage:

TOSHIBA MQ01ABD100 - 931.51 GB

 

Any information on how to check or diagnose the problem, Please???

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HP Support Agent
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laptop freezes only for seconds and sometime minutes while playing music,high graphic games(FIFA 15)

Hi @kabya,

 

 

 

Welcome to the HP forums! It is a great way to engage, post questions and find resolutions by working with specialists in the HP community. I understand that you need assistance regarding freezing  issues of your computer. It’ll be a genuine pleasure to assist you with this.

 

You’ve done an excellent job on diagnosing the issue from your end. Kudos to you on that score. It is always a privilege to work with tech-savvy and technically competent customers like you. We greatly value your relationship with HP. I am amazed at your technical skills and expertise. Brilliant job!

 

 You are a valued HP customer and we appreciate you greatly for doing business with HP. I take it as a privilege to share this platform with you.

 

At the outset, we need to determine if the issue is hardware or software related. Please try these steps first.

Do a hard reset. Steps:

  • Power down the computer and unplug the charger. Then remove the battery only if it is a removable one.
  • Hold down the power button of the unit for 15 seconds to discharge static electrical charges inside the machine.

Please check this link out to resolve freezing issues: http://support.hp.com/us-en/document/c04770630

 

If this does not help, try a clean boot from this link: https://support.microsoft.com/en-in/kb/929135

 

 If this does not fix the issue, please run a complete system recovery to factory settings from this link: http://support.hp.com/us-en/product/HP-ENVY-15-j100-Select-Edition-Notebook-PC-series/6521373/model/...

Please note that a system recovery wipes out data as it restores the image to factory defaults.

 

This should ideally correct the situation. Hope this helps. Let me know how this goes. I hope the issue gets resolved without hassles and the unit works great.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead.

 

DavidSMP
I am an HP Employee

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