10-12-2016 11:52 PM - last edited on 10-13-2016 07:57 AM by kevin-t
Regular slow and freezing of laptop for seconds and more while
-playing music on Windows Media Player
-playing games like FIFA 15
-may create buzzing sound of playing music
After freezing, I can see full increased rate on DISK perfomance on Task Manager for the interval
while certain increase in CPU performance
and less increase in Memory.
I think maybe there is problem while accessing hard disk data (TOSHIBA MQ01ABD100) or
graphics card driver (due to intel HD Graphics and NVIDIA GEFORCE) or
sound card driver or
(although graphics and sound is working well)
I installed drivers using HP Support Assistant.
HP Pavilion Notebook
Serial Number: [Personal Information Removed]
Product Number: N8L51PA#AKL
Windows 10 Home Single Language 64-bit (upgraded) version 10.0.14393 Build 14393
Processor: Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz, 2400 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date Insyde F.80, 14/06/2016
BIOS Mode Legacy
Installed Physical Memory (RAM) 8.00 GB (Samsung 1600MHz)
Graphic Device 1: Intel(R) HD Graphics 520
Graphic Device 2: NVIDIA GeForce 940M
Graphics memory: 4,143 MB
TOSHIBA MQ01ABD100 - 931.51 GB
Any information on how to check or diagnose the problem, Please???
10-16-2016 02:21 PM - edited 10-16-2016 06:06 PM
Welcome to the HP forums! It is a great way to engage, post questions and find resolutions by working with specialists in the HP community. I understand that you need assistance regarding freezing issues of your computer. It’ll be a genuine pleasure to assist you with this.
You’ve done an excellent job on diagnosing the issue from your end. Kudos to you on that score. It is always a privilege to work with tech-savvy and technically competent customers like you. We greatly value your relationship with HP. I am amazed at your technical skills and expertise. Brilliant job!
You are a valued HP customer and we appreciate you greatly for doing business with HP. I take it as a privilege to share this platform with you.
At the outset, we need to determine if the issue is hardware or software related. Please try these steps first.
Do a hard reset. Steps:
- Power down the computer and unplug the charger. Then remove the battery only if it is a removable one.
- Hold down the power button of the unit for 15 seconds to discharge static electrical charges inside the machine.
- Replace the battery and reconnect the charger.
- Please run complete system diagnostics from this link: http://support.hp.com/in-en/document/c03467259
- Please make a note of any failure code.
- If all tests pass, then please update the bios, chipset, video, audio, touchpad, keyboard network drivers and all the other drivers from this link: http://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-15-Notebook-PC-series/8499306/model/8818...
Please check this link out to resolve freezing issues: http://support.hp.com/us-en/document/c04770630
If this does not help, try a clean boot from this link: https://support.microsoft.com/en-in/kb/929135
If this does not fix the issue, please run a complete system recovery to factory settings from this link: http://support.hp.com/us-en/product/HP-ENVY-15-j100-Select-Edition-Notebook-PC-series/6521373/model/...
Please note that a system recovery wipes out data as it restores the image to factory defaults.
This should ideally correct the situation. Hope this helps. Let me know how this goes. I hope the issue gets resolved without hassles and the unit works great.
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care now and have a splendid week ahead.
I am an HP Employee