laptop needs new screen

[59gp]

Suddenly screen went from vertical lines to black. Taken to Best Buy and computer repair and both say they cannot fix the screen. They can not get the correct screen.

Can I send it back to HP for repair?

[Nirvana_95]

Hi @59gp 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are facing issues with your system related to the screen. Do not worry we are here to help you fix the issue.

• May I know from when are you facing this issue?
• Are you able to boot into the Windows?
• May I know if you have made any hardware or software related changes to your system?
• May I know from when were you facing the vertical lines issue was it showing up in the BIOS as well?

Please follow the steps shared in the link below to resolve the black screen issue and let me know the outcome of it: https://support.hp.com/in-en/document/c01997899 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello!

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Nirvana_95]

Hi @59gp 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks!