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Message 1 of 2
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laptop screen looks like its been damaged but hasn't been

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HPStream Cloudbook

Hi my daughters laptop, which was only purchased at christmas has got a problem with the screen.  Its not been used for three days but is stored away in a padded case.  It looks as though the screen is smashed b ut its not and it hasn't been damaged or dropped.  Can anyone shed any light on what may have happened and how or if we can get it repaired as all of her uni work is on it??

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@adl1 Thanks for sharing your concern with the HP Community,

here's what I'll need, so I may be able to provide an accurate solution:

 

What is the product number of your device? Use this link to find it: click here

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.)

Have you attempted any steps on your own before posting on the HP Forums?

Could you share images of the screen with us? so we know exactly what's wrong.

 

Please reply with the details for further assistance.

Eager to help!

 

To thank me for my efforts to help you,

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

And Have a great day Ahead!

Riddle_Decipher
I am an HP Employee

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