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qamar2
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Message 1 of 4
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Solved!

laptop shutdown

HP Recommended
HP Spectre x360 - 13-ae010tu

i have laptope spectre, i am facing a problem when I press any keypad button the laptop shut down.  I need your help. 

Thanks

Qamar

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CharlieItuah1
Level 7
1,033 1,027 70 94
Message 2 of 4
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Hi, @qamar2 it is most likely a hardware problem possibly something to do with the motherboard.

 

See if you can take it to a technician to have a look at it.

View solution in original post

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CharlieItuah1
Level 7
1,033 1,027 70 94
Message 2 of 4
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HP Recommended

Hi, @qamar2 it is most likely a hardware problem possibly something to do with the motherboard.

 

See if you can take it to a technician to have a look at it.

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qamar2
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HI 

thanks for your suggestion. It happened to me 6 months before but was automatically resolved now it's happened again. I don't know why it's happened again. 

Qamar

 

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CharlieItuah1
Level 7
1,033 1,027 70 94
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Hi, @qamar2 sorry to hear that.

 

See if you can get in touch with HP Support for further assistance.

 

https://www.hp.com/us-en/contact-hp/contact.html

 

https://support.hp.com/us-en/contact

 

https://www.hp.com/us-en/contact-hp/ww-phone-assist.html

 

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