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1James Top Student
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pavilion dv5

have a HP Pavilion dv5. I have been using the media smart photo just fine until two days ago. I do not know why but cannot open or access the program any more? Please help

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HP Support Agent
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@1James

Welcome to the HP Forums!

 

I understand the media smart photo application isn't working on your computer,

I'll be glad to help you out, however, for an accurate solution I will need more details:

 

What is the product number of your device? Use this link to find it: http://support.hp.com/rs-en/document/c03754824

(Do not share any personal information such as serial number, email ID, phone number or address on a public forum for your safety). 

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? Have you attempted a system restore?

Which operating system are you using?

 

Please reply with the details for further assistance.

In the meantime, please try the downloading the latest version of the program using this link: Click here

 

Eager to help!

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

Riddle_Decipher
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1James Top Student
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Hello and thanks! Product number is WQ751UA#ABA

 

Its was working fine until a few recent updates. I dont know what the updates are? I have windows 10. I could not do a system restore I hade no restore points.

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HP Support Agent
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@1James

Thank you for replying with the details,

And don't worry, as we should be able to fix this up with a few more steps and I'll be with you until we ensure this issue is fixed.

 

I was curious to know if you checked the link I had shared earlier, here it is again: Click here (if you haven't checked it)

Please use it to download the latest version of the HP smart photo application. 

 

If the above link doesn't help. you can uninstall the application completely and then install it back using the recovery manager:

Click here to know how.

 

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us and others see that we've got the answers!

Good Luck.

Riddle_Decipher
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1James Top Student
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If I uninstall then reinstall will I lose my current photos?

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HP Support Agent
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@1James

 

Thanks for the reply.

I appreciate your time and effort.

 

Yes if you reinstall the media smart photo application

You will lose all the settings and data.

 

I hope it helps and if you feel I have answered your question and concerns,

Please mark this post as a solution accepted and Kudos would also be appreciated.

 

Cheers.

Sandytechy20
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1James Top Student
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ok thanks for reply. But that doesnt help me at all. I dont want o lose all of my photos. Why would the program just stop working to begin with?

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1James Top Student
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yes I checked the link and there is not a latest version to download.

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HP Support Agent
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@1James

 

“I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).


Thank you for visiting the HP Support Forum.”

Sandytechy20
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1James Top Student
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ok thanks hopefully they can help?

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