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‎07-01-2022 05:41 AM

HP Recommended
Product: HP Pavilion - 15-au621tx
Operating System: Microsoft Windows 10 (64-bit)

Can someone lease help on this issue. my brightness is automatically becoming 0 and this is happening continuously . i tried Intel graphic to maximum performance then also issue is same . Also tried to change display setting in control panel as well. As it is keep on going down to 0 mouse operation also affected due to this 

Category:
1 REPLY 1

‎07-01-2022 05:49 AM

HP Recommended

Hello @mandakini 

 

Sorry to hear that you are having problems ... 

 

(1) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.56 Rev.A19.0 MBDec 18, 2020Download

HP Consumer Desktop / Notebook PC ME Firmware Update

2020.1.0629 Rev.A33.8 MBJun 29, 2020Download

 

(2) Reboot and test again ...

 

 

Please report your results

 

best regards

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