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rajkiran14india
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Message 1 of 2
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my hp active pen is not working on my laptop, since i have rebooted it, earlier it used to work .

HP Recommended
HP pavillian x360 14 inch
Microsoft Windows 10 (64-bit)

a month ago ,i updated my pc, but the update was not successful , it was showing a blue screen, i tried troubleshooting but it was not working, so i had backup of my laptop in a pendrive when i purchased it, so i pluged in that backup pendrive and reinstalled the pc.

since then i am not  able to use my hp stylus, the touchscreen is supporting my finger but not the pen, i tried to update all screen drivers, but no updates were available.

what to do now?

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The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@rajkiran14india

 

I reviewed your post and I understand that the HP pen is not working after reinstalling the operating system.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c04706945

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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