10-16-2019 11:54 PM
My keyboard doesn`t working. there is no physical damage with my product. i want to know why is it happen? do i need to dowanload any driver? i am not able to find in my laptop its backlight setting? pls help me
10-19-2019 06:09 PM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
- Did you make any changes in the settings of your PC prior to the issue?
- What are the troubleshooting steps you have tried so far?
Keep me posted for further assistance.
I am an HP Employee