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Kadhim297
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my laptop shutdowns after updating me graphic driver

HP Pavilion g6-2272se
Microsoft Windows 10 (64-bit)

Hello,

When i try to update my graphic driver my laptop shut downs automaticly then it won't start again. I have to go on save mode then unistall the driver, but i want my driver updated, can someone help me out?

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Kadhim297
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my laptop shutdowns after updating me graphic driver

it is any graphic driver that i try to update

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HP Support Agent
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my laptop shutdowns after updating me graphic driver

@Kadhim297
Thank you for posting on the HP Support Community.

 

Let's try updating the drivers using HP support assistance:

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.
  7. And, also run  BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Kadhim297
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my laptop shutdowns after updating me graphic driver

Thank you for replying,

 

It says that no updates are availabale after the loading is done, is there another method?

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my laptop shutdowns after updating me graphic driver

@Kadhim297
Thank you for posting back.

 

Let's try reinstalling the Windows OS in order to fix this issue. 

 

Click here:https://support.hp.com/in-en/document/c04758961 to perform a System Recovery (Windows 10)

 

Note: Back up all personal files and read all caution statements before performing a system recovery.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Kadhim297
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my laptop shutdowns after updating me graphic driver

I do not have Hp Recovery Manager in my device, and when i try to install it it won't load. I have tried the microsoft factory reset but it doesn't help as well.

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my laptop shutdowns after updating me graphic driver

@Kadhim297

Thank you for posting back. 

 

I would request you to contact our Support and our Support Engineers should be able to ship the recovery media in order to install OS.
HP Support can be reached by clicking on the following link:
 www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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