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‎04-14-2024 12:55 PM

HP Recommended
Product: HP Envy 16"
Operating System: Microsoft Windows 11

I lose complete control of the cursor, the touchpad no longer responds. Cursor jumps all around the screen opening and closing windows, programs and tabs in Chrome. Intermittent problem but happens more and more frequently. Only had PC for about 1 month. Only solution seems to be to turn power off and wait a while and see if its better when I turn it back on. 

Category:
1 REPLY 1

‎04-14-2024 01:18 PM

HP Recommended

I'll provide you a diagnostic link -- but if this was mine, I would look into returning it for an exchange or a refund.

 

Here's a video from HP Support about troubleshooting touchpads in Win11:


https://www.youtube.com/watch?v=-9ubfihIt1I



I am a volunteer and I do not work for, nor represent, HP
How to fix the touchpad on HP Notebooks running Windows 11 | HP Computers | HP | HP Support
How to fix the touchpad on HP Notebooks running Windows 11 | HP Computers | HP | HP Support
youtube.com/watch?v=-9ubfihIt1I
Learn how to test and fix the touchpad when it has stopped working properly on HP Notebooks. This video covers performing resets, updating the drivers, and testing the touchpad through HP PC Hardware Diagnostics. Chapters: 00:00 Introduction 00:30 Turn the TouchPad off, then on again 00:48 Perform
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