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HP Recommended
Microsoft Windows 10 (32-bit)

my hp printer doesnt print in black please help me

1 REPLY 1
HP Recommended

Hi @eduardo1978,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

I see you need help with the printer, please do not worry. We are here to help you. May I know if are you using genuine HP ink cartridges?

 

In the meantime, you may try the steps mentioned below:

  • Solution one: Remove the black cartridge
  • Solution two: Use genuine HP cartridges
  • Solution three: Check estimated ink levels, and then replace any low or empty cartridges
  • Solution four: Use an automated tool to clean the printhead
  • Solution five: Identify, and then replace the problem cartridge
  • Solution six: Service the printer

I request you to Click Here for the details troubleshooting steps.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Rachel571 

HP Support

Rachel571
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.