• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
HP Recommended
hp envy 360x
Microsoft Windows 10 (64-bit)

95dac711-20d0-4569-8998-f2a71cb37a2d.jpg

sometimes my screen became like this do u know why 😞

5 REPLIES 5
HP Recommended

Hello @Pelangiskr 

 

In many cases, the connector behind the internal screen no longer sits 100% and leads to such errors. Please check if you have the same error on an external monitor connected via vga/hdmi.
Solution A) If the picture on the external monitor is OK, it is most likely due to the internal display cable or the screen matrix is defective => Service required !
Solution B) The image on the external monitor is also faulty. GPU (graphics processing unit) = graphic card/chip defective !

=> Service required ( or buy a new notebook because the cost of repair is probably too high ! )

 

I guess it is solution A

HP Recommended

thanks for replying, but what if u dont have external monitor?

HP Recommended

Ask a friend or neighbor to borrow a monitor with cable (vga/hdmi)

HP Recommended

ok thank u 😊

HP Recommended

Please report your results

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.