• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎02-11-2025 04:18 AM

HP Recommended
Product: HP EliteBook 1040 G3 Base Model Notebook PC
Operating System: Microsoft Windows 11

I recently upgraded my HP EliteBook Folio 1040 G3 to Windows 11, and my touchscreen has completely stopped working. In System Information, it says 'No touch input for this device', and in Device Manager, there is no HID-compliant touch screen listed under Human Interface Devices.

I have tried:

Restarting and updating Windows.

Checking for missing drivers in Device Manager.

Installing the Intel Serial IO Driver and other drivers from HP's website.

Enabling the touchscreen in BIOS.

Running HP's UEFI hardware diagnostics (which doesn’t detect any touchscreen issues).

Resetting Windows, but the problem persists.

The touchscreen worked before on Windows 10, and it even functions during the Windows installation/setup process, but stops working after Windows 11 fully loads.

Is there a way to manually reinstall the touchscreen driver or force Windows to recognize the hardware?"

 

1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.