• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
Microsoft Windows 11

Hi I purchased a brand new HP Envy x360 laptop in July, I have just gone to use the silver tilt pen that came with it and it will not charge. The orange light comes on but I left it charging for 3 hours and it still will not work. Very disappointing when I paid so much for a good quality laptop, only to find the accessory does not work.

 

1 REPLY 1
HP Recommended

Hi @SarahL46,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

I'm sorry to hear about the trouble you're experiencing with your HP Envy x360 laptop and its tilt pen. It's indeed frustrating when accessories don't work as expected, especially after investing in a quality device. Here are some steps you can take to try and troubleshoot the issue.

 

  • Verify the connection: Make sure the pen is securely connected to the charging port. Sometimes, connections can become loose over time.
  • Check the charging cable: Ensure that the charging cable is properly plugged into a power source and that there are no damages to the cable itself.
  • Try a different power source: Plug the charging cable into a different power outlet or USB port to rule out any issues with the power source.
  • Restart the laptop: Sometimes, a simple restart can resolve connectivity issues. Restart your laptop and see if the pen charges afterward.
  • Update drivers: Check if there are any driver updates available for your laptop and the tilt pen. Updating drivers can often resolve compatibility issues.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.