04-27-2016 06:45 PM
We bought a bunch of Spectre x360's in Australia several months ago for our consultants, who frequently travel overseas. One of our consultants - currently overseas - reported a screen malfunction where the top quarter of the screen appeared as vertical bars, rendering that screen area useless.
On contacting your technical support, I was told HP was unable to assist, because 1) the laptop was not in my possession and 2) the laptop was not in Australia. This is a pratically brand new, top-of-the-line, HP computer, that we have to courier internationally (rendering our consultant computerless), just to receive any form of support or acknowledgement of the issue. How are we supposed to do business this way?
04-28-2016 12:59 PM
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