no color on screen

[LP5371]

Since 3/15/2025, my screen has no colors on display.  It is only black and white. When I restart (3 times now) the first image is in color but then turns to black and white.

[Max3Aj]

Hi @LP5371, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

It sounds like your HP Laptop PC 15s-fq2000 is stuck in grayscale mode or experiencing a display driver issue. Try these steps to fix it:

Check if Grayscale Mode is Enabled

Windows 11 has an accessibility feature that can turn the screen black and white.

• Press Windows + Ctrl + C to toggle color filters on/off.
• If that doesn’t work, go to Settings > Accessibility > Color filters and make sure it is turned off.

Update or Roll Back Display Drivers

• Press Windows + X and select Device Manager.
• Expand Display adapters and right-click your graphics driver (Intel UHD/Intel Iris Xe).
• Click Update driver > Search automatically for drivers.
• If the issue started after a recent update, click Properties > Driver tab > Roll Back Driver.

Restart Windows Explorer

• Press Ctrl + Shift + Esc to open Task Manager.
• Find Windows Explorer, right-click it, and select Restart.

Perform a Clean Boot

• Press Windows + R, type msconfig, and hit Enter.
• Go to the Services tab, check Hide all Microsoft services, and click Disable all.
• Restart and check if colors return.

Check in Safe Mode

• Boot into Safe Mode (Shift + Restart > Troubleshoot > Advanced options > Startup Settings > Enable Safe Mode).
• If colors work in Safe Mode, the issue could be a third-party app or driver conflict.

Check External Monitor (if available)

• Connect an external display via HDMI/USB-C.
• If the external monitor displays colors normally, the issue could be with your laptop’s internal display hardware.

System Restore (if issue started recently)

• Go to Settings > System > Recovery > Go back to a restore point before 3/15/2025.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support