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mmreasor Student
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no display at all envy x360

envy X360
Microsoft Windows 10 (64-bit)

No display by HDMI or touch screen. Fan is running and lighted keyboard function works properly. Any way to factory reset?

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HP Support Agent
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no display at all envy x360

 

@mmreasor

Thank you for joining HP Forums.}
I'll be glad to help you :)

 

As I understand there is no display on your envy x360,

Don't worry as I have a few steps to help you out:

Here's a YouTube video that should help: Click here to watch

 

Please attempt the below steps:
 

Perform a hard reset


Attempt a BIOS recovery 


Run the System Diagnostics tests
 

For more steps, click here

 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with your and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, 

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

Riddle_Decipher
I am an HP Employee

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