no dlls were found in the waterfall procedure

[grabla]

Hi

My Pavilion DV6 laptop (Windows 7 64bit) will no longer run the bundled Cyberlink Youcam software.

It displays a message "Error at loading of ippSP library", "No DLLs were found in the Waterfall procedure"

Can someone tell me what software I need to reinstall to fix this? I've reinstalled the Cyberlink software from the C:\SWSetup folder but its no different in the error message thats displayed.

There's lots of other HP software in the SWSetup folder, could it be one of those I need to run?

[seanr4569]

I am also having this issue, was working now it does not and I get the error "No DLLs were found in the Waterfall procedure". Who know how to fix this isssue. I have tred to reinstall drivers and fix the issue using the Recover software, nothing seems to work.

[Rainbow7000]

Hello seanr, I seen your post on the error message you are receiving saying "No DLLs were found in the Waterfall procedure".

I would like to help, however I need some more information from you please, could you respond with:

Which Operating System you are running

and

Your model/product number

Thank you seanr, hope to hear from you soon.

[seanr4569]

»HP Pavilion dv7-7030us Entertainment Notebook PC
Serial Number:   2CE2171DPT
Product Number:   B4T68UA

[seanr4569]

Windows 7 64bit

[Rainbow7000]

Thank you for the info seanr. I am researching this issue for you at the moment.

When exactly are you getting this error message saying "No DLLs were found in the Waterfall procedure"? Like the post before yours, are you running Cyberlink Youcam software?

[seanr4569]

It is the original software that came with the laptop, it was working fine bfore. Then oneday I clicked on the icon YouCam and it started but stopped and showed the error message. I reinstalled the drivers and software but got the same error message. I have looked under system and it does not show the hp webcam, not sure what else to do.

[Rainbow7000]

You have looked under the system and it does not show you the HP Webcam if I understand you correctly.

I would like for you to try this troubleshooting document and let me know if this helped you, thanks.

Webcam Troubleshooting (Windows 7)   (Choose were it says "Webcam is not listed in Device Manager")

[seanr4569]

Did not work

[Rainbow7000]

Alright, sorry to hear that. I am going to recommend this one more fix.

If this does not help resolve the issue seanr, I am going to recommend calling HP Customer Care at that point, the number is 1-800-474-6836.

Click the link below, click Run now and follow the on-screen instructions - hope this helps!

Hardware devices are not working or are not detected in Windows