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‎08-04-2022 02:14 PM

HP Recommended
Product: OMEN 16.1 inch Gaming Laptop PC 16-c0000 (343L4AV)
Operating System: Microsoft Windows 11

When i connect my external Uperfect monitor to the USB-C port the computer does a little zoom of the desktop as if something was happening but the Uperfect says "No signal detected". The Uperfect does display when using the HDMI port. What am i doing wrong?

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3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-12-2022 03:03 AM

HP Recommended

Turns out the external monitor was the problem in this case. If the USB-C cable between laptop and monitor is connected when you start Windows, the monitor is not recognised, but when you disconnect and then reconnect it is recognised and then everything is well.

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2 REPLIES 2

‎08-04-2022 02:31 PM

HP Recommended

I have same issue with Elitebook G8 notebook and MSI MPG321QRF-QD monitor.

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‎08-12-2022 03:03 AM

HP Recommended

Turns out the external monitor was the problem in this case. If the USB-C cable between laptop and monitor is connected when you start Windows, the monitor is not recognised, but when you disconnect and then reconnect it is recognised and then everything is well.

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