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pictures and videos

Example: Pavilion 360
Microsoft Windows 10 (64-bit)

so my problem is, I just transfered my pictures from my iphone to my computer but now when I want to watch either a Picture or a video some of them don't want to show mainly the one I took with my phone so screencaptures and the ones i got send i can see. When i want to look at them the computer wants me to downlaod something that i have to pay what should i do?

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pictures and videos

@LisaVG

Thank you for posting on HP Support Community. 

 

 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to reach out to our HP Smart Friend Support and our Support Engineers should be able to sort this out. HP Smart Friend Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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