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Top Student
Posts: 6
Member Since: ‎04-19-2017
Message 1 of 6 (352 Views)

problem with Intel.HD.Graphics.Drivers

[ Edited ]
Product Name: HP Pavilion 15 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

i got hp pavilion 261ne laptop and win 10(64bit) on it. i have problem with Intel® HD Graphics Control Panel. when i open Intel® HD Graphics Control Panel and go to the display part, it just shows a empty box and i can not change the display setting. i have to say before it worked well and sudenly this problem occured. 

i installed the driver from hp support and last version of  Intel® HD Graphics Control Panel from intel site but nothing changed.display.PNG

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HP Support Agent
Posts: 8,179
Member Since: ‎07-14-2016
Message 2 of 6 (308 Views)

Re: problem with Intel.HD.Graphics.Drivers

Hello, @David_HP_man – Hope you are well Smiley Happy
 

Thanks for stopping by the HP Support Forums! This is a wonderful location to converse with the community, get assistance and find tips!


I understand that you are having trouble using the Intel HD Graphics Control Panel. Since the display is working fine, it looks like the issue is only with the control panel software. Hence I’d suggest you perform the steps listed below to fix the issue:
 

  1. Go to Control panel – Programs and features.
  2. Select Intel Graphic drivers and uninstall the same.
  3. Restart the PC once done.
  4. Now, go to http://hp.care/2pYWRll and install the Intel High-Definition (HD) Graphics Driver.
  5. Restart the PC and check for issue resolution.


Please let me know if this resolves the issue, or if you require further assistance!

Good luck Smiley Happy


Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am an HP Employee

Top Student
Posts: 6
Member Since: ‎04-19-2017
Message 3 of 6 (278 Views)

Re: problem with Intel.HD.Graphics.Drivers

Dear friend

i did this . even i reinstall the windows . i tried different version's of win10 but problem is not fixed. i test the driver on another hp laptop and same windows 10 version and it works on other laptop. i'm really confused!!!!!!!!!!!!

HP Support Agent
Posts: 8,179
Member Since: ‎07-14-2016
Message 4 of 6 (263 Views)

Re: problem with Intel.HD.Graphics.Drivers

Hello, @david_man

 

Appreciate your efforts in isolating the issue Smiley Happy

 

Let's try and update all the Windows and Intel drivers to fix the issue. Use the HP Support Assistant to download and update necessary drivers.

 

HP Support Assistant is a software program designed to help you keep your computer in working order, prevent potential problems from arising, and resolve problems quickly and easily. The program also provides valuable system information that you need when troubleshooting computer problems. Please go to http://hp.care/2gFA6Q8 to install the HP SA if you do not have it already.

 

Also, if you have the HP SA installed then go to http://hp.care/2gqoIri and follow the steps under “Checking for HP updates’ to find and install the updates.

 

Now, try running the Intel driver autodetect tool. Go to http://intel.ly/2oVUWAu and click on download to install and run the utility. this will help you update the drivers directly from the Intel website.

 

Let me know if that helps!

Cheers Smiley Happy

 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

 

 

DVortex
I am an HP Employee

Top Student
Posts: 6
Member Since: ‎04-19-2017
Message 5 of 6 (232 Views)

Re: problem with Intel.HD.Graphics.Drivers

i tried this but still not working. I searched this problem in internet. other peopel's has been faced with this and some guy who has lenovo laptop posted that "i installed win8 and now intel graphic control panel works".  i didn't test win8 yet. but if some one who has this issue like me, please try that and post the result.

HP Support Agent
Posts: 6,552
Member Since: ‎07-19-2016
Message 6 of 6 (223 Views)

Re: problem with Intel.HD.Graphics.Drivers

Hi @david_man

 

I am the The_Fossette. It looks like you were interacting with @Dvortex, but he is out of the office today so I'll take over from here.

 

The issue you are facing looks like a bug in the intel driver and they are working on the same. Please refer to the link below.

 

http://intel.ly/2qkWL85

 

I have escalated this issue to the concerned team within HP and once I get an update I will keep you posted.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

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