problem with Intel.HD.Graphics.Drivers

[david_man]

i got hp pavilion 261ne laptop and win 10(64bit) on it. i have problem with Intel® HD Graphics Control Panel. when i open Intel® HD Graphics Control Panel and go to the display part, it just shows a empty box and i can not change the display setting. i have to say before it worked well and sudenly this problem occured. 

i installed the driver from hp support and last version of  Intel® HD Graphics Control Panel from intel site but nothing changed.

[Dvortex]

Hello, @David_HP_man – Hope you are well 🙂
 

Thanks for stopping by the HP Support Forums! This is a wonderful location to converse with the community, get assistance and find tips!

I understand that you are having trouble using the Intel HD Graphics Control Panel. Since the display is working fine, it looks like the issue is only with the control panel software. Hence I’d suggest you perform the steps listed below to fix the issue:
 

1. Go to Control panel – Programs and features.
2. Select Intel Graphic drivers and uninstall the same.
3. Restart the PC once done.
4. Now, go to http://hp.care/2pYWRll and install the Intel High-Definition (HD) Graphics Driver.
5. Restart the PC and check for issue resolution.

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[david_man]

Dear friend

i did this . even i reinstall the windows . i tried different version's of win10 but problem is not fixed. i test the driver on another hp laptop and same windows 10 version and it works on other laptop. i'm really confused!!!!!!!!!!!!

[Dvortex]

Hello, @david_man

Appreciate your efforts in isolating the issue 🙂

Let's try and update all the Windows and Intel drivers to fix the issue. Use the HP Support Assistant to download and update necessary drivers.

HP Support Assistant is a software program designed to help you keep your computer in working order, prevent potential problems from arising, and resolve problems quickly and easily. The program also provides valuable system information that you need when troubleshooting computer problems. Please go to http://hp.care/2gFA6Q8 to install the HP SA if you do not have it already.

Also, if you have the HP SA installed then go to http://hp.care/2gqoIri and follow the steps under “Checking for HP updates’ to find and install the updates.

Now, try running the Intel driver autodetect tool. Go to http://intel.ly/2oVUWAu and click on download to install and run the utility. this will help you update the drivers directly from the Intel website.

Let me know if that helps!

Cheers 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[david_man]

i tried this but still not working. I searched this problem in internet. other peopel's has been faced with this and some guy who has lenovo laptop posted that "i installed win8 and now intel graphic control panel works".  i didn't test win8 yet. but if some one who has this issue like me, please try that and post the result.

[The_Fossette]

Hi @david_man

I am the The_Fossette. It looks like you were interacting with @Dvortex, but he is out of the office today so I'll take over from here.

The issue you are facing looks like a bug in the intel driver and they are working on the same. Please refer to the link below.

http://intel.ly/2qkWL85

I have escalated this issue to the concerned team within HP and once I get an update I will keep you posted.

Take care!

Cheers!