• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎02-07-2019 04:51 AM

HP Recommended
Product: Pavilion 15-n245se
Operating System: Microsoft Windows 10 (64-bit)

Hi everyone

my laptop is Pavilion 15-n245se 
and have two graphics card(intel HD and nvidia gt 740m) 
intel Hd works but nvidia not working!!!

i can see my nvidia gpu in device manager but i cant install it.

i tried very different way but not work

gpu.jpg

and this is properties of my gpu:
gpu2.jpg

Hw info of my gpu:
gpu3.jpg

please help me

4 REPLIES 4

‎02-07-2019 05:14 AM

HP Recommended

Welcome to the HP Support Community  @javadandroid 

 

INSTALL:

 

https://ftp.hp.com/pub/softpaq/sp72001-72500/sp72370.exe

 

REBOOT:

 

INSTALL:

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71979.exe

 

OR:

 

https://ftp.hp.com/pub/softpaq/sp66501-67000/sp66512.exe

 

REBOOT:

 

REO

Was this reply helpful? Yes No

‎02-07-2019 07:23 AM - edited ‎02-07-2019 08:15 AM

HP Recommended

this is wrong answer

the first driver is not validated or is not for windows 10 64 bit

it gives this error:

gpu4.jpg

 

second driver error:
gpu5.jpg

 

third driver error:

gpu6.jpg

 

i was tried this way before

when i install driver from installer i can't install that but when i install from device manager and windows install driver wizard

is possible to installing the gpu driver buuuuuuuuuuuttttt

this happen:

 

gpu9.jpg

 

driver is installed but it has error 43

i think that i must reprogram or flash the bios because when i install the driver information of gpu bios change in HWinfo
you can compare it with first image befor install driver:
gpu8.jpg
but how should i do that?

Was this reply helpful? Yes No

‎02-07-2019 08:09 AM - edited ‎02-07-2019 08:10 AM

HP Recommended

@javadandroid 

 

Is this your model laptop and HP W10 (64-bit) driver???

 

INTELVID.PNG

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-pavilion-15-n200-notebook-pc-series/65...

 

Here are your HP W10 (64-bit) drivers.

 

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-15-n200-notebook-pc-series/6529948/mode...

 

REO

Was this reply helpful? Yes No

‎02-07-2019 08:16 AM

HP Recommended
@REO51ST wrote:

@javadandroid 

 

Is this your model laptop and HP W10 (64-bit) driver???

 

INTELVID.PNG

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-pavilion-15-n200-notebook-pc-series/65...

 

Here are your HP W10 (64-bit) drivers.

 

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-15-n200-notebook-pc-series/6529948/mode...

 

REO

this is WRONG BRO! Wrong
Thanks but is wrong
problem is not easy
it is not depend to intel hd graphic driver

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.