01-14-2017 04:29 AM
Hello there ,
I just bought a HP envy M6 X360 yesterday andi after 1 day i am having this issue with my touchscreen .
The screen records automatic touches in multiple places in the screen , mostly on the topmost part of the screen.
i searched for the solution but i dont have any technical idea . This "ghost screen" is really annoying , it sometimes makes it impossible to tyoe in the password . please help me with this . I dont know if it is a hardware defect or issues with the drivers . plz help ...
01-14-2017 10:17 AM
Cannot rule out hardware issue.
Is this issue present in BIOS/UEFI? Enter BIOS by tapping f10 as soon as you power on laptop.
Do a hard reset.
Check if issue is resolved.
Reload BIOS to default.
Update BIOS by downloading from your support page.
Lastly please do factory reset of OS by tapping f11 soon after you power on laptop. Back up all data before doing factory reset
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