10-17-2019 04:11 AM
An external screen shows the right pictures. Using a flash light I can see the pictures in de the black screen a little bit.
10-19-2019 04:15 PM
This sounds like an issue with the LCD Backlight. I suggest you contact HP Support for Service Options
Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support
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