screen flickers in windows 11

[justame81]

I have a HP laptop 15-DY1023DX  that was updated to Windows 11that for the past several months when I start it up the screen flickers.  It is a touch screen so I have to touch it to find the restart button.  After restarting, it no longer flickers until I shut it down and then start up fresh again. I have looked online for all the fixes and thought I had it fixed, but it is still doing it. What is the fix for this please?

Thank you

[ub6424]

Hello @justame81 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your current system configuration before we focus on the "flickering" problem ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Start Windows <Device Manager>

- Expand <Display adapters>

- Expand <Monitors>

--->>> Send screenshot

(3) Please report your results

[justame81]

[ub6424]

Hello @justame81 

(1) Download and install BIOS Update

HP Notebook System BIOS Update

F.26 Rev.A

31.2 MB

Aug 25, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(2) Reboot

(3) Let BIOS be installed until it's completely done !

(4) Please report your results

[justame81]

I downloaded the Bios update as instructed.  Was I to click on the .exe? or just restart the laptop?  When I restart the laptop, I have no issues with the flickering screen.  If I shut down the laptop for the day and then start it up again, this is when the flickering starts.  I then have to try to keep touching the screen to find the restart.  Once restarted, it no longer flickers.  I want to be able to start the laptop once and not have to restart it to work.  

[ub6424]

---

@justame81 wrote:

I downloaded the Bios update as instructed.  Was I to click on the .exe? or just restart the laptop? ...

---

Yes, you need to (double) click the .exe file

[justame81]

ok, did that and  when I restart it, it does not flicker.  BUT when I hit shut down and use the power button to start up again, it is still flickering and again I have to keep touching the screen to find the restart button.  Once restarted it stops flickering.  Why on restart it is fine but not after a shut down and start with the power button?

[ub6424]

Hello @justame81 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install

Intel High-Definition (HD) Graphics Driver

30.0.101.1191 Rev.A

490.2 MB

Jul 4, 2022

Download

(3) Test again

(4) Please report your results

[justame81]

Before I received this email, I again uninstalled my display adapter that was in there.  When I restarted it, it now shows Microsoft Basic Display adapter and now when I shut down and start with start button, it no longer flickers.  I am not sure if I should try the one you suggest Intel High-Definition (HD) Graphics Driver or just leave it alone as it seems to be working now

[ub6424]

Hello @justame81 

<Microsoft Basic Display adapter> is wrong, please install the Intel High-Definition (HD) Graphics Driver

The HP Notebook 15-dy1023dx Product Specifications is:

Video graphics

Intel® UHD Graphics Integrated

Kind regards