Locked topic

This topic has been locked due to inactivity for a long period of time. If you have a question, please create a new topic by clicking here.
Angus6411 Honor Student
Honor Student
1 0 1
Message 1 of 2
164
Flag Post
HP Recommended

screen goes black on both sides when connected to TV

HP pavilion dv6 notebook PC
Microsoft Windows 7 (64-bit)

I have connected my laptop to my tv using a

3M Premium VGA SVGA 15pin Monitor Cable Lead Male to Male PC TV it displayes ok on the TV but the screen on my laptop goes black on both sides of the screen & the icons  shift around on the screen, I can still use the laptop but it is to hard to see & comes to full size when I remove the cable from my lap top. can you tell me what I need to do to get it to full screen on my  lap top. thank you

1 REPLY
HP Support Agent
HP Support Agent
12360 1163 2312
Message 2 of 2
119
Flag Post
HP Recommended

screen goes black on both sides when connected to TV

Hi @Angus6411,

 

 

Welcome to the HP forums! It is a great way to engage, post questions and find resolutions by working with specialists in the HP community. I understand that you need assistance issues with your computer screen’s display going black at the edges when connected to an external TV. It’ll be a genuine pleasure to assist you with this.

 

You’ve done an excellent job on diagnosing the issue from your end. Kudos to you on that score. It is always a privilege to work with tech-savvy and technically competent customers like you. We greatly value your relationship with HP. You are a valued HP customer and we appreciate you greatly for doing business with HP. I take it as a privilege to share this platform with you.

 

Please perform a hard reset first. Steps:

  • Power down the computer and unplug the charger. Then remove the battery only if it is a removable one.
  • Hold down the power button of the unit for 15 seconds to discharge static electrical charges inside the machine.
  • Replace the battery and reconnect the charger. Try to power on the computer.

 

Please check these links out  and perform all the steps from these links:

Link 1: http://support.hp.com/us-en/document/c03504591

Link 2: http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c03504591

 

Link 3: http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c01881110

 

Please update the bios, chipset drivers and graphic drivers from this link: http://hp.com/drivers

 

  • Please check with an HDMI cable by connecting it to your TV if the computer has an HDMI port.
  • Please try a different VGA or DVI cable as this may be faulty.

This should ideally correct the situation. Hope this helps. Let me know how this goes. I hope the issue gets resolved without hassles and the unit works great.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care now and have a splendid week ahead.

DavidSMP
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation