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sivasharma Honor Student
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screen issue

Example: J8B79PA
Microsoft Windows 7 (64-bit)

Black horizontal lines appeared on my screen a week back and they are going on increasing day by day. tried updating all my drivers checked in bios version and i am helpless.

 

Can anyone provide me a solution, if i need to replace the screen how much it costs appx.

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HP Support Agent
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screen issue

@sivasharma
Thank you for posting on the HP Support Community.

  • When was the last time it worked without these issues?
  • Have you updated Graphics and Chipset drivers?
  • Have you checked the display on an external monitor?

let’s try these steps to resolve the problem:

I recommend you attempt to access the BIOS screen by tapping on F10 while the computer is restarting, 

If the issue persists in the BIOS screen which is outside windows, it would confirm a hardware failure.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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sivasharma Honor Student
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screen issue

@echo_lake thanks for the response. i tried using the bios screen and could see the black lines in bios screen. I have even updated the drivers but i am helpless. Could you please suggest me a solution to overcome this issue.

 

Thanks in advance

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HP Support Agent
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screen issue

@sivasharma
Thank you for posting back. 

 

This sounds like a hardware related issue,

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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sivasharma Honor Student
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screen issue

@Echo_Lake 

I am unable to contact your Support and our Support Engineers . Does this depend on the warranty of the product 

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screen issue

@sivasharma
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

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