cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Level 1
4 2 0 0
Message 1 of 5
112
Flag Post

side light next to connector is out. It should also show red when recharging the battery.

HP Recommended
HP Notebook
Microsoft Windows 10 (64-bit)

Side light next to connector not showing. No red light either when battery is recharging.

?  Does my Notebook need a new bulb!

This laptop is now 3 years old.

4 REPLIES 4
Highlighted
HP Support Agent
HP Support Agent
24,703 24,689 1,640 2,287
Message 2 of 5
Flag Post
HP Recommended

@Carole19

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • What is the exact model for your computer?
  • Is the battery getting charged correctly and is the computer working in the battery mode?
  • Have you performed any troubleshooting steps before posting?

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

Reply
0 Kudos
Highlighted
Author
Level 1
4 2 0 0
Message 3 of 5
Flag Post
HP Recommended

My laptop is a HP Notebook 17-YO54NA  

Purchased from Dixons 4 Oct 2016

Light shows clear when connected to mains electricity .  When recharging battery it shows Red.

At home I always use it on mains electricity.

Battery check shows it is 100% fully charged.

Where has my light gone to?

Thank you for replying and helping. 

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
24,703 24,689 1,640 2,287
Message 4 of 5
Flag Post
HP Recommended

@Carole19

 

Is the battery getting charged correctly? Is the computer working in battery mode?

 

Meanwhile, I recommend you update the BIOS from the below link and check if it helps.

 

https://ftp.hp.com/pub/softpaq/sp105501-106000/sp105711.exe

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Reply
0 Kudos
Highlighted
Author
Level 1
4 2 0 0
Message 5 of 5
Flag Post
HP Recommended

Battery is fully charged according to battery icon on bottom r/hand ribbon.

What is BIOS ?

 

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation