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‎01-06-2021 07:58 PM

HP Recommended
Product: HP Pavilion Laptop PC 14-dv0000
Operating System: Microsoft Windows 10 (64-bit)

I was going to switch off my laptop but I just wrongly pressed the button "Update and restart" , which is just under "shut down" .

The laptop loaded for a few second with the text " restarting" . But then  my screen change to some black and white strips? , looks like something went wrong or crashed. That just lasted a few seconds and my laptop went black ,seemed to be switched off. So I switched on it again by pressing the button on the keyboard. I just bought this laptop few weeks ago.

 

 

But I can use my laptop now without any problem , the update icon on the "shut down" and "restart" button also disappeared. 

Is there really some issue happened or just normal ?

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-10-2021 01:33 PM

HP Recommended

@unicorn852

 

I reviewed your post and I understand that you got black and white stripes when installing the Windows update.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

It doesn’t seem to be any issues as you are able to use the computer. Usually, the display flickers or you see different colors when the display driver is getting updated and it is normal.

 

I hope that answers your question and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎01-10-2021 01:33 PM

HP Recommended

@unicorn852

 

I reviewed your post and I understand that you got black and white stripes when installing the Windows update.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

It doesn’t seem to be any issues as you are able to use the computer. Usually, the display flickers or you see different colors when the display driver is getting updated and it is normal.

 

I hope that answers your question and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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