spectre x360 13 convertible cracked screen

[raquelsg]

Hi, I just open my Spectre and found a big crack on the screen, top right side just by the microphone hole. It was in the case on the table. Unfortunately it is not under warranty anymore. Recommendations? How much is a screen replacement? 

[KrazyToad]

@raquelsg

Welcome to HP Support Community

I would like to help

Since this is a Hardware issue, I suggest you contact HP Support in your region for service options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[raquelsg]

@KrazyToad

Thank you, but there is no chat or get phone number option, just a link to this forum or to my nearest repair store (screenshot attached). That store has said that they can't find the part number anywhere so they can't repair the laptop. How can't the screen be found if the laptop is still being made?

Can you provide me with an HP  phone number or a chat link?

Thanks